Signing in
Use the same email address and sign-in method you used when you created your account. If you used Sign in with Apple or Google, choose that provider again.
Forgot your password?
For an email-and-password account, use Reset your password. If an error continues, contact support with a short description of what happened.
Clinic access
Your Personal account works without a clinic connection. For a clinic invitation or access to records held by your healthcare practice, contact that practice.
TyHealth Plus and billing
Open Settings → Plan to see your current plan and allowances.
App Store subscriptions
If you bought Plus through Apple, manage or cancel it in your Apple account subscription settings. In TyHealth, use Restore purchases on the Plan screen while signed in to the TyHealth account used for the purchase.
Apple: cancel a subscription · Request an Apple refund
Website subscriptions
If you bought Plus on the website, use the billing-management option on your Plan screen. Your plan identifies where your subscription is managed.
Documents and Apple Health
Open My Documents to upload a photo, PDF or supported medical file. Choose the documents you want to use in a Patient Care conversation.
Apple Health access is optional. Open Settings → Connected Devices to connect and manage supported health data. You can also review TyHealth’s permissions in the Apple Health app.
If an upload or sync fails, include the file type or data type and any error message when you contact support. Keep private health records out of the support email.
Your account and data
Open Settings → Your Data for data export and account deletion. Your health details and documents remain private unless you choose to share them.
For App Store subscriptions, cancel through Apple before deleting your TyHealth account.
Personal privacy policy · Terms of use