Virtual Reception is TyHealth's AI front-desk package: voice agents on your phone lines, SMS and web reception, digital check-in, insurance capture and real-time eligibility — running on your existing EHR, live in weeks, for less than the cost of one front-desk hire.
Answering the call is the start. Virtual Reception runs the entire patient-access workflow behind it — so the schedule fills, the chart is ready, and coverage is verified before anyone walks in.
Books, confirms, reschedules and cancels against live availability. Server-enforced identity verification, warm transfer to staff, and 22 caller languages.
Two-way SMS reception on your clinic number, an embeddable website concierge, and guest WhatsApp answers — all from one curated, public-safe knowledge base.
Unresolved calls get an instant text-back with a booking link plus a tracked callback request. Unanswered transfers fall to recorded, transcribed messages — never lost.
One secure link for demographics, consent, intake forms, insurance card capture with OCR, and copay collection — completed before the visit.
Insurance capture by photo, link, or verified voice fallback, with automated 48-hour and 24-hour eligibility checks. RCM-Lite collects copays at the front desk while claims stay with your existing biller.
Public reason-first booking governed by custom scheduling rules you author, smart waitlist auto-match, and a unified requests inbox for callbacks, refills and documents.
Multi-step journeys with staff oversight: reminders, no-show rebooking, patient recall, insurance-intake chase, post-visit reviews and reputation management.
Patients using TyHealth AI — our consumer health assistant — are matched to partner clinics. Requests land in your queue with reason, photos, and verified contact, ready to approve and book.
Secure video visits with a patient consent gate and recording controls, a patient mobile portal for appointments, check-in, messages and booking, and provider chat with image/ECG/lab interpretation.
The voice agent handles routine traffic end-to-end — and when a human is needed, it transfers with a whisper announcement and full context, in the caller's language.
Booking triggers a secure pre-visit link. By the time the patient walks in, the chart is prepped, coverage is verified, and the copay is paid.
TyHealth AI is our consumer health assistant — the kind of AI people already ask about symptoms and health data — with one difference: it's connected to real clinics. When someone nearby needs in-person care, safety-first guidance can become a staff-approved, prepared visit at your practice.
Virtual Reception ships with an operations home built for one question: is patient access running? Live agent status, containment rate, booked appointments, and everything that needs a human — in one view.
Simple, per-location pricing: a flat base fee plus a fee per active provider. No per-minute metering, no per-call surprises. Providers on extended leave can be paused and don't count.
Virtual Reception runs on the same platform as Enterprise — it's a starting point, not a separate product. When you're ready for the clinical chart, Scribe AI, claims & RCM, and the full patient portal, Enterprise switches on. No migration, no re-implementation.
30-minute demo: we'll configure an agent with your providers and visit types, then call it together. Most clinics go live in 2–4 weeks.