Everything in Virtual Reception, plus the clinical chart and Scribe AI, claims & revenue cycle, the full patient portal and mobile app, enterprise reporting, and deep bidirectional EHR sync — one platform for multi-site groups, health systems, and ASCs.
The AI front desk — voice agents, digital check-in, insurance & eligibility, automations — is the starting point. Enterprise adds what happens during and after the visit: documentation, orders, claims, and the systems of record behind them. See the Virtual Reception package →
Scribe AI turns visit audio into structured notes, extractions and billing-ready charges — on top of a full clinical chart with orders, referrals, lab results, clinical media and eRx.
The full claims lifecycle, medical and dental — cleaner submissions, denial and appeal workflows, patient balances and statements, and a durable workqueue that survives staff turnover.
iOS & Android portal with health records, labs, medications, billing, insurance, messaging, telehealth, HealthKit / Health Connect sync, and family account access.
Incoming documents and referrals are captured, classified, and routed — with structured referral scoring, patient matching, secure-booking outreach, and an AI-call fallback when patients don't respond.
Beyond scheduling: encounters, medications, observations, diagnostic reports, clinical notes, referrals and orders sync in both directions — including hospital HL7 interfaces.
Multi-site executive KPIs, the HIPAA audit-log viewer with CSV export, six-month trend dashboards, integration health, and an EHR retry agent that repairs failed sync operations.
Every organization's data is isolated, every action is audit-logged, and access is controlled by role. Enterprise contracts add single sign-on, uptime SLAs, and a dedicated infrastructure option.
Same platform, two packages. Upgrading switches features on — no migration, no re-implementation.
| Capability | Virtual Reception | Enterprise |
|---|---|---|
| Patient access & front desk | ||
| Voice agents · SMS & web reception · missed-call recovery | ✓ | ✓ |
| Online scheduling, custom scheduling rules & waitlist | ✓ | ✓ |
| Digital check-in, custom intake forms & insurance capture | ✓ | ✓ |
| RCM-Lite — eligibility automation & front-desk copay collection | ✓ | ✓ |
| Automation journeys — reminders, no-show rebooking, recall, reputation | ✓ | ✓ |
| Secure telehealth visits & Clinical Assistant | ✓ | ✓ |
| Clinical & revenue | ||
| Clinical chart, Scribe AI, orders & referrals | — | ✓ |
| eRx e-prescribing | — | ✓ |
| Document automation — fax, email & DirectTrust intake | — | ✓ |
| Claims, denials, appeals & RCM workqueue | — | ✓ |
| Patient balances & statements | — | ✓ |
| Care-gap agent & preventive care AI | — | ✓ |
| Patients & platform | ||
| Patient Portal App (iOS / Android) | Lite — access & check-in | Full — health, billing, store |
| EHR sync (Athena · Epic · Oracle Health · eCW · NextGen) | Scheduling & coverage | Full chart, bidirectional |
| Enterprise reporting & audit-log viewer | — | ✓ |
| SSO (SAML/OIDC) · 99.95% SLA · dedicated infrastructure | — | ✓ |
Health systems run staging and production in parallel, with a phased rollout so each workflow proves itself before the next goes live.
EHR adapters configured, data migration validated, security review completed, BAA in place.
Virtual Reception workflows launch first — calls, booking, check-in, eligibility — for fast, visible wins.
Scribe AI, orders, and the claims pipeline go live with parallel-run validation against your current process.
Site-by-site rollout with parent–child reporting, training, and a named implementation lead throughout.
Bring your EHR, your sites, and your billing setup — we'll map the platform to your organization and scope the rollout.